Shipping policy

U.S. Delivery

We ship all orders within 48 hours.

Estimated delivery: 3–7 business days. 

Shipments originate from our international warehouse and may experience delays due to customs clearance, weather, courier issues, weekends, or holidays. Due to these occurrences, delivery can sometimes take up to 14 business days.

We cover all customs duties, taxes, and import fees. 

International Delivery

We ship all orders within 48 hours.

We ship worldwide; delivery times vary by destination.

We cover all customs duties, taxes, and import fees.

Important Notes

Delays: Estimated delivery times are subject to external factors such as weather conditions, customs processing, courier delays, weekends, and holidays. We are not responsible for delays and damages caused by the courier.

Incorrect Address: Please double-check your shipping details before placing an order. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.

Lost/Stolen Packages: Once a package is scanned by the postal provider, it is under their control and no longer our responsibility. If your package is marked as delivered but not received, please contact your carrier to open an investigation.

Tracking Information

Once your order is shipped, you’ll receive a tracking email. Please note that tracking updates may take 1–3 business days to appear after ship out.

Customer Support

If you have any questions or concerns regarding shipping, feel free to reach out to us at contact@vivretcg.com. We're here to help.